Language Skill Matrix

Language Skill Matrix

We team up with People Department/ Management to define language use and communicative skills required for each position.

Process:

1.Job description analysis
2.Task spotting
3.Skill per task
4.Defining skills as ‘required’, ‘optional’ or ‘not applicable’
5.Matrix reported to HR

6.Continuous update

Most common required language and communication skills nowadays:

  • Pitching ideas
  • Negotiations
  • Supporting viewpoints
  • At meetings: chairing, checking and confirming information, interrupting, asking for clarification, making a point
  • Customer service: dealing with complaints
    (on the phone or face to face)
  • Managing conflict
  • Public speaking
  • Small talking
  • Corporate hospitality
  • Convincing, persuading
  • Reporting (orally and written)
  • Describing trends and graphs, talking about figures
  • Making proposals
  • Dealing with question and troubleshooting

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